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New Premium Economy Experience from PAL

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FOUR STAR carrier Philippine Airlines is introducing a new Premium Economy experience that enables smart, practical travelers to avail of a high-value inflight alternative to full business class or mainstream economy class service.

Premium Economy is one of a series of product innovations being rolled out by the award-winning flag carrier in an ongoing program to obtain a 5-Star quality service rating.

The PAL Premium Economy product features a complete international travel experience from priority check-in to extra-comfortable premium seats and an enhanced meal service in a private cabin onboard Airbus A350 and selected A330 aircraft. Domestic passengers may also avail of upgraded service and extra- legroom seats on flights operated by A330, A321 Classic and Bombardier Q400 Next Generation aircraft.

PAL President and Chief Operating Officer Jaime J. Bautista said, “With the new Premium Economy experience, we are inviting our customers to enjoy an elevated level of comfort and convenience. This service innovation will build on the foundation of our solid network of international and domestic routes, which in turn are made possible by a fleet of versatile, advanced and customer-friendly airplanes.”

For her part, PAL Marketing Vice President Ria C. Domingo said, “PAL’s new Premium Economy Class is a smart choice that provides the best value for passengers looking for a more comfortable flight, whether they’re traveling for business or leisure. Our goal is to address the needs of all sectors of the aviation market, and this product offers the best of both worlds – a leveled-up experience from economy class with a touch of comfort and convenience from business class.”

This new Premium Economy experience is the result of ideas and positive feedback from a cross-section of PAL passengers on how to take the Premium Economy service to the next level.

On International Premium Economy flights, passengers will enjoy exceptionally comfortable long flights with:

• Extra spacious premium seats: 38-inch seat pitch, 8-inch recline, built-in legrests and footrests, and multiple stowage areas

• Intimate and exclusive cabin

• 13.3-inch myPAL eSuite personal screens with over 300 hours worth of inflight entertainment – movies, TV and music

• Inflight Wi-Fi

• Premium inflight service and amenities, such as welcome drinks and refreshing hot towels upon boarding, as well as an overnight amenity kit

• Premium meal service crafted by world-class chefs

• Priority check-in, boarding, and baggage handling services at the airport

The new Premium Economy will be available on flights to and from New York, London and Toronto via the Airbus A350 and to and from Honolulu, Auckland, Melbourne, Tokyo (Haneda), Tokyo (Narita), Osaka, Singapore, Bangkok, and Hong Kong via the A330 Tri-Class aircraft.

On Domestic Premium Economy flights, passengers can enjoy exceptional convenience even on our shorter flights, with:

• Priority check-in, boarding, and baggage handling services at the airport

• Extra-legroom seat rows near the front of the aircraft

• Extra inflight service touches upon boarding, such as welcome drinks and refreshing hot towels

• Light yet hearty hot sandwich with a choice of assorted drinks

The new Premium Economy will be available on flights to and from various domestic destinations utilizing the Bombardier Q400NG, Airbus A321 Classic and A330 Bi-Class aircraft.

Other recent or ongoing PAL service enhancements include an upgraded Business Class experience for long-haul flights, the introduction of nonstop flights to Auckland, New York and Toronto, the launch of new routes to Sapporo, San Vicente (El Nido), Antique, Hanoi, Phnom Penh and New Delhi, and the shift to a more advanced IT computer system powered by Amadeus for passenger transactions.

 

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