Cellphone tops consumer complaints in CL

    CITY OF SAN FERNANDO – Cellphone related complaints top the list of 168 consumer complaints in the third quarter of 2016 that were received by the Department of Trade and Industry (DTI).

    “Our regional office and seven provincial offices received 34 cellphone- related complaints during the period,” said DTI regional director Judith Angeles.

    She added that the other most complained products were refrigerators at 18, television sets 11, automobiles and motorcycles with 10 each, and laptops seven.

    Among the DTI offices in Central Luzon, Bulacan had the most complaints with 35 followed by Bataan with 34, and Zambales with 25, according to Angeles.

    “As the holiday season approaches, we continue to remind our consumers to carefully read the labels to ensure the correct direction for use, the originality of the brand, the address of the dealer and manufacturer, and the correct electrical power source, and duration of charging,” she said.

    For mandatory products, Angeles advised consumers to look for the Philippine Standards Mark for locally made and the Import Commodity Clearance (ICC) hologram stickers for those coming from other countries.


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