MANILA – G Beach Resort Bolinao has been honored with the Filipino Brand of Service Excellence (FBSE) recognition by the Department of Tourism in ceremonies held at the The Bellevue Manila, Alabang, Muntinlupa City on July 21.
The FBSE Award highlights outstanding service providers in the tourism industry who serve as ambassadors of Filipino hospitality, leaving a lasting positive impression on both local and international visitors.
The awards criteria include:
1. Quality of Service. (Demonstrates exceptional customer service that goes above and beyond standard expectations.)
2. Cultural Sensitivity and Promotion. (Actively promotes and integrates Filipino culture and values into their service, enhancing the guest experience through cultural appreciation and understanding.)
3. Innovative Practices. (Implements innovative strategies or practices that improve service delivery and guest satisfaction.)
4. Sustainability Efforts. (Engages in sustainable tourism practices, showing a commitment to environmental responsibility and community support.)
5. Customer Feedback. (Receives positive feedback consistently from customers and clients, reflected in reviews, surveys, or other evaluation tools.)
6. Employee Empowerment. (Demonstrates practices that empower employees through training, motivation, and development, ensuring they exemplify service excellence.)
7. Business Ethics. (Upholds the highest standards of business ethics and compliance, maintaining integrity and professionalism in all dealings.)
8. Community Impact. (Contributes positively to the local community, whether through partnerships, support of local businesses, or community engagement projects.)
In receiving the award, G Beach Resort proprietor Gilda S. Endona thanked the DOT and paid tribute to the resort staff: “Maraming salamat po sa napakahalagang pagpupugay na ito! We share this to all our staff and guests! Napakalaking karangalan ang pagkilalang ito sa kahusayan ng aming serbisyo na iginawad ng Department of Tourism.”
G Beach Resort has received consistent rave reviews from Tripadvisor and recognition from business and convention groups, as well as travel and tourism stakeholders.
Punto News Team
