Watsons, Asia’s leading health and beauty retailer, celebrated a significant milestone today with the grand opening of its 8,000th store in the Philippines. Located at SM Mall of Asia, the new store exemplifies Watsons’ commitment to providing an exceptional O+O (Offline Plus Online) shopping experience.
A Global Milestone
Dr. Malina Ngai, Group CEO of AS Watson Group, emphasized the significance of this achievement, stating, “Today, I’m excited to celebrate the opening of Watsons’ 8,000th store in Asia, marking a significant milestone in our global expansion. The Philippines has been selected for this momentous occasion because it’s one of the fastest-rising economies in Asia and a strategic market for AS Watson. This vibrant and highly potential market has a young demographic that increasingly focuses on health and beauty, aligning perfectly with Watsons’ expertise.”
“8,000 represents a vast network that makes our products and services more accessible to customers everywhere. Combined with our O+O model, we are committed to serving the community anywhere, anytime. Each store creates local jobs, customer loyalty and strengthens brand trust. Special thanks to our dedicated team around Asia for making this possible.” Malina added.
Watsons, a heritage brand dating back to 1841, has evolved from a single Hong Kong dispensary into Asia’s leading health and beauty retailer, now operating 8,000 stores across the region. While the company has adapted to changing times, its core mission remains steadfast: to delight customers and enhance their well-being.
Elevated O+O Shopping Experience
The new store is meticulously designed to enhance the shopping experience with a spacious layout and a stylish, contemporary design that meets customers’ diverse needs. Designated zones include a Premium Beauty zone featuring latest trending exclusive brands, advanced skin analyser, and dermatologist-recommended products. Meanwhile, Sustainable Choices zone offers a refill station for selected Naturals by Watsons products, along with a wide array of Clean Beauty products to empower customers in living sustainably.
The store has also introduced more self-checkout counters and Click & Collect services, allowing customers to effortlessly order online and swiftly pick up their purchases in-store within 30 minutes. To create a seamless O+O customer experience, Watsons Philippines has introduced an innovative online Health Supplement Advisor that guides customers to find the right product and offers personalised health consultations with pharmacists via live chat.
A Bright Future
Danilo Chiong, Managing Director of Watsons Philippines, expressed his enthusiasm for the future. “Watsons operates over 1,100 stores in the Philippines, and we’re thrilled that the opening of Watsons’ 8,000th store in Asia is taking place here. This achievement showcases our commitment to providing the best health and beauty products and services, both offline and online. We look forward to continuing to deliver exceptional O+O shopping experience to help our customers Look Good, Do Good, and Feel Great.”
As Watsons continues to expand its global footprint, the company remains dedicated to its core mission: to help customers look good, do good, and feel great.
