MERGER. NCO President and CEO Ronald Rittenmeyer (2nd from left) answers questions from journalists.
With him are (L-R): Regional Recruitment Director Arlyn Fausto, COO Jack Jones and Atty. Jamea Garcia, regional human resource director of NCO Group Inc. Other photo shows QC Joy Belmonte leads the ribbon cutting rites.
Photos by Ning Cordero
QUEZON CITY – The quality of work that Filipinos provide especially in the Business Process Outsourcing (BPO) remains to be the top reason why foreign investors prefer to stay in the country, a top executive of NCO group said recently.
“In the Philippines, the quality of service here is so good that’ they prefer to do it here. It’s not just price and other things, the thing we saw is quality,” said Ronald Rittenmeyer, president and chief executive officer of NCO Group Inc. during a press briefing here last week.
Rittenmeyer announced the upcoming merger of NCO and APAC Customer Services Inc. which is expected to bring 13,000 employees into “one roof”.
He said they invested in the country not just because it offers cheaper labor cost but due to better quality of work of many Filipinos.
“We think the quality here is certainly is good as were gonna find anywhere. The quality of work here is topnotch,” he stressed. “And so that’s something that the country should be proud of, it’s the reason why we continue doing business here.”
Rittenmeyer, together with Chief Operating Officer Jack Jones, joined Quezon City Vice Mayor Joy Belmonte during the ribbon-cutting rites on the company’s 5th site here.
“I think the thing that makes the Philippines so valuable is the quality of work the employees do is excellent and all over the world everyone is impressed by that,” Rittenmeyer said.
Citing current expansions in the south and in the north, Rittenmeyer noted that NCO at the Clark Freeport Zone is “fine at this stage”.
He also said expansions would be announced soon when they already have the actual plans.
The CEO also allayed fears of possible layoffs on the merger of the two companies saying they intend to hire more.
“Whenever you do a merger, we’re looking all the sites and make whatever decisions that can maximize utilization,” Rittenmeyer said.
Asked about his reactions on a proposed law restricting outsourcing jobs outside the US, he stressed that it is too early to comment on the issue since it is not yet a law.
“We’re on an election season so we’ll wait and see what laws are developed. This is so early on those kinds of statements, laws should be written. It’s gonna get through the house and senate,” he said.
However, Rittenmeyer noted that they will abide “by all laws presented to us”. “But at this stage, I’m not doing much with it until such time I see where it ends up.”
