Pension fund embarks on further enhancement of management processes
Government Service Insurance System (GSIS) maintains its ISO 9001:2015 certification following a successful revalidation audit conducted by TÜV Rheinland Philippines, Inc.
The pension fund started its ISO certification bid in 2015 for its loans processing system. Over the years, it has achieved and maintained certifications for various other processes, including membership administration, maturity claims, motor vehicle claims, data center management, funeral benefits, and non-life insurance campaign. It also includes the renewal of Philippine Charity Sweepstakes Office (PCSO) surety bonds, issuance of transfer certificates of title for fully-paid housing accounts, data center facilities management and marketing for the renewal of all bidding documents.
“Digitization has also played a salient factor in enhancing our processes through the GSIS Touch Mobile Application, online Annual Pensioners Information Revalidation (APIR), the recent launch of the digital ID and enterprise architecture consulting services project tie-up with SGV and Ernst and Young,” added Veloso.
The ISO 9001 is the seal of approval and internationally recognized standard for quality management systems (QMS) to ensure the quality, safety and efficiency of products, services and systems.
“The GSIS continuously signifies its commitment and builds up initiatives in providing the best customer experience to our members, pensioners, internal and external stakeholders, strengthening our adherence to international standards for quality management, innovation and delivery of timely and efficient service for all government workers,” said GSIS President and General Manager Wick Veloso.
In 2021, certifications for PCSO surety bonds and issuing notice to claim transfer certificates for housing accounts were added. The GSIS expanded its certified processes to include three major branch offices in Luzon (Laguna), Visayas (Tacloban) and Mindanao (General Santos) in 2023.
Visit the GSIS website, www.gsis.gov.ph and GSIS Facebook page @gsis.ph to know more about GSIS’s product offerings.
