As part of its campaign for Internet safety, Globe announced this week that it blocked over a billion scam and spam messages and thousands of scammers’ mobile numbers in 2021, as it vowed to further boost customer protection amid increased activity online under the pandemic.
Globe blocked a total of 1.15 billion scam and spam messages, around 7,000 mobile numbers linked to scammers, and 2,000 unofficial social media accounts and phishing sites last year.
Marking the Safer Internet Day, Globe said it commits to leveling up its online customer care through an effective cybersecurity program tightly embedded in the customer journey and company security priorities. The company is also one with the international community in promoting safer and more responsible use of online technology and mobile phones.
“Customer protection has always been a top priority for us. We are continuously strengthening our systems and processes to combat emerging security threats across the Globe Group of Companies while also pioneering better partnerships and coordination with the private sector as a whole. We know that we cannot do this alone,” said Anton Bonifacio, Globe Chief Information Security Officer.
Globe invests in tools to proactively detect suspicious content on the internet to protect its employees and customers from online attacks. Reporting tools and processes were also enabled for employees, customers, and partners to immediately capture customer concerns on fraud and scams.
Likewise, fraud and security chatbots are in place to assist employees with privacy and cybersecurity-related concerns. They provide a comprehensive archive of privacy and security terms and assessment guides, and respond to privacy and security requests.
Another key initiative of Globe is the collaboration with all major commercial banks and online retailers in the country to ensure quick and efficient handling of spam and fraud. Partners are provided with a direct and round-the-clock communication channel to report malicious or fraudulent activities for immediate investigation and blocking.
Globe, meanwhile, encourages the public to be more aware and vigilant of cybercriminal activity, as threats such as spam calls and messages, and fake promotions are beyond the company’s control. Customers may report these concerns to the PNP Anti-Cybercrime Group at https://acg.pnp.gov.ph/eComplaint/ or the National Telecommunications Commission at https://ntc.gov.ph/complaint-page-2/.
The company continues to regularly provide its customers with relevant information about fraud, cybersecurity, and data privacy to boost awareness and help them protect themselves against these threats. Social media advisories are released periodically to quickly warn customers about the latest scams.
Educational materials such as infographics and videos with tips and best practices are also shared through official Globe websites and social media pages. Visit the Alagang Globe Page to know more about Globe’s Privacy and Security initiatives.
Meanwhile, Globe reminds customers to only transact with official channels to avoid falling victim to scams. Report scam messages to https://www.globe.com.ph/stop-spam or tampered modems to https://www.globe.com.ph/report-tampered-modem.html. Customers may also get in touch with Globe at https://www.globe.com.ph/contact-us.
Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.
