ANGELES CITY –Fiber optic technology will now be installed for free in homes and businesses here for a more seamless and faster internet connection.
Dennis Anthony Uy, president and CEO of Converge ICT Solutions, Inc. (Converge), made the announcement at the Cactus Jack Restaurant here on Monday amidst the ongoing inquiry by the sangguniang panlungsod (SP) on the alleged slow, intermittent, and expensive internet connection.
Uy said the switch from cable to fiber optic connection will be free of charge to Converge subscribers to provide absolute premium digital experience.
Fiber optic service, such as fiber broadband and fiber TV, uses fiber optic cable to send data while cable services use a combination of fiber and coaxial cables.
Fiber optic uses light while coaxial cable uses copper wire which needs boosters to sustain its signal.
“This will be your end-to-end pure fiber optic connection. It’s fast and reliable,” Uy said.
“We are constantly refreshing our service offerings insuring they are aligned with what our subscribers want, including faster internet surfing speeds, as well as higher quality TV services,” he added.
Meanwhile, Converge also stopped plans to change its billing cycle from every end of the month to every 10th of the month.
To reverse the change, Converge said the billing statement for August will only cover August 10 to 31. The succeeding months will then be back to its old cycle.
The change in billing cycle caused subscribers to air their complaints of a perceived hike in internet billing as well as slow and intermittent internet connection prompting the SP to conduct a probe in aid of legislation.
Converge said “from a cable TV connection to providing docsis-powered internet, we have gradually upgraded to pure fiber optic network to guarantee fast internet service and clear TV signals.”
It added that “one thing that we are definitely proud of is having our roots planted deeply right in the heart of Pampanga.”
Uy said “even with the switching from coaxial to fiber, our rates haven’t gone up in the last few years.”
Converge has the lowest price against its competitors when it comes to higher speeds and allowing its customers more time when it comes to disconnections.
Converge, which has more than 200,000 subscribers in Central Luzon alone, also allows convenient access to services like online payment, payment channel partners, 7-11, Cebuana Lhuiller and banks. It also accepts online applications and the ability to check service ability of locations, easy way to access the statement of account of bill, allows updating of contact info, self-service portals and deployed touch payment kiosks.
Uy said they will soon deploy mobile stores in Luzon to bring Converge closer to its subscribers.
