ANGELES CITY– Sales personnel are usually trained to charm people into buying products or services. But they turn sour and even combative when a customer is back to demand replacement for a faulty item. Here often arise conflicts without immediate referee.
Finally, the Department of Trade and Industry (DTI) is establishing Consumer Corners at least in the mushrooming malls in Pampanga, starting with Marquee Mall in this city.
“This aims to strengthen and promote consumer welfare and protection. We targeted malls as they are usually frequented by large volumes of people particularly during weekends and holidays,” DTI Pampanga provincial director Elenita Ordonio said.
Ordonio said “People can have access and will be more knowledgeable of consumer-related information, education and communication (IEC) materials provided in the Consumer Corner.”
She said each Consumer Corner will have IEC materials on “consumer rights and responsibilities, labeling requirements, Philippine standards and import commodity clearance marks, credit card surge, online security tips, and e-presyo.”
The facility would also tackles consumer complaints, the so-called Bawis program, suggested retail price, price tag and warranty issues, Ordonio added.
She stessed that “DTI will soon open similar kiosks in other malls in Pampanga.”
