MANILA – Following AirAsia’s resumption in the Philippines, more commercial flights are being arranged as we gradually restore our network.
Updated routes are based on new developments following coordination with our partners in the government, including local government units.
Select flights are open for booking via the airasia.com website and our mobile app. Guests may use their credit accounts to redeem these flights. Additional routes and flight schedules will be on the AirAsia website and mobile app, subject to approval from the authorities.
The airline urges guests to check the latest travel restrictions and advice of respective local and national governments before travelling, as policies may change frequently. Answers to frequently asked questions, including on travel documents, may be found here.
As part of our ongoing efforts to serve you better, we encourage all interested passengers to participate in our survey to determine which destinations would immediately meet your travel needs, as well as how AirAsia could manage its flights given how fluid the current travel situation is. Please click here to answer the survey.
Meanwhile, with travel plans being fluid during the current pandemic, AirAsia offers enhanced flexibility options for guests to manage their flights.
Those with existing flight bookings departing from 23 March to 31 August 2020 which were cancelled by the airline can now choose between a Credit Account with a 2-year validity period or unlimited flight changes until 31 October 2020.
Refunds are also available to those whose flights were cancelled due to the recent MECQ decision of the government.
Flight bookings may be managed with AVA or our live chat agents via support.airasia.com.
The safety and wellbeing of our guests and Allstars remains AirAsia’s top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
Guests can expect enhanced safety measures throughout the entire journey, including pre-flight, in-flight, and arrival processes. These include the mandatory wearing of face masks to be permitted to travel, amongst others. Guests are also advised to check and comply with measures implemented by local airport authorities for a smooth travel experience.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com.
