In line with the extension of the Enhanced Community Quarantine in Luzon and various parts of the country until April 30, 2020, Manulife Philippines has announced an extension of its special support to customers, to ensure they stay protected amid the COVID-19 pandemic.
Manulife Philippines customers who have premium payments due between May 1 to May 31, 2020, will have an additional 60 days from their due date to make their payments. This applies to holders of life insurance policies issued and assumed by Manulife Philippines, Manulife China Bank, and Manulife Financial Plans.
The Company had previously extended the payment period for policies with due dates from March 16 to April 30, and is now offering the same to customers with due dates up to May 31, 2020. The additional payment window aims to help address any difficulties or constraints that policyholders may face during the lockdown.
“We keep everyone’s health and safety in mind, as we face the situation brought on by COVID-19. As most of the country remains under community quarantine, we understand that it may be difficult for our policyholders to make their premium payments. We are extending our payment deadlines to help alleviate the financial pressures they may be under,” said Richard Bates, President and CEO, Manulife Philippines.
For assistance, customers may get in touch with Manulife Philippines through its Customer Care hotline at (02) 8884 7000 from 9AM-3PM Monday – Friday (except holidays), via e-mail at phcustomercare@manulife.com, or via Facebook Messenger @ManulifePH. Customers may also view their policies and make premium payments through Manulife Online (online.manulife.com.ph). For more details, visitwww.manulife.com.ph
